A funny conversation with a friend today led to the realisation that I have fought/argued with several companies/brands due to bad service delivered. I could recall ten of those, and here they are!
HUL – Pureit
The Coffee Bean & Tea Leaf
Hair & Shanti/Madonna/Meghna – all are hair salons in Delhi
The first five were pretty severe wars.
The food/beverage places tend to mess it up a lot more anyway!
Adidas, well, once each shoe of a pair broke into two within a few months of purchase and they offered no help whatsoever!
And the rest for giving me bad haircuts on several occasions. 😐
On the other hand, some brands that have been great experiences in terms of quality of product as well as service are…
Marks & Spencer
And some doctors that I have been visiting for a long time now. 😛
Tell me how often do you fight for the exorbitant service taxes and mad MRPs you pay?
7 thoughts on “Your Brand’s Worth?”
I swear by Dell. They are great, as is their service.I refused to buy a Cadbury's once at the IGI Airport (many years ago), which was being sold at 150.00 INR although the MSRP was 25.00. I really really wanted that chocolate but did not get it…also argued with the shopkeeper no end.
Oh! pls allow me to share my list with you :)I had a very bad experience with..1.Airtel 2.Reliance Mobile3.Converse(I experienced exactly what you did with Adidas.)4.ICICI Pru(A very bad experience. wrote again & again for help but no help was offered. Had to finally write to the VP customer care to be heard.)5.Subhiksha6.Big Apple – very lousyCafe Coffee Day – extremely lousy service 7.LG Mobile – dabba phones.8.The Coffee Bean & Tea Leaf 9.Nirula's10.Rama Colour (photo printing studio in GK-1)11. USI12. Redbus.inBrands that have been a great customer experience are…1.Woodland2.Levis3.Puma4.ICICI Bank5.Nokia6.IBM Thinkpad7.Inc.5 8.itasveer.com9.Ayush Therapy Centre by HULalso personal care products by Khaadi, Dove and Oriflame.I hate it when most restaurants, shops esp at the airport & railway stn sell mineral water at a much higher price and not at printed MRP. Damn!
Never had bad experience…. two reasons…1. i am jut a great guy.2. Don't buy too many brands 🙂
Jas,I love Dell's service too!!Good you didn't buy that chocolate. Places like airports, movie theatres, etc are real crazy!!Swati,Converse? Really??CCD is lousy with its products and ambience too. Quite dislike it!I bought my 400D from that Rama Colour. They offered the best price. :)I am surprised that ICICI Bank has made it to your happiness list. I thought everyone in the world hated them.Aro,Hahaa… aap to god ho! 🙂
hey Great Blog!!Just read it back to back. Am sure would be a regular reader here!!Cheers!!
🙂 I'm glad. Thanks!
Add Apple to the second list.